This Privacy Policy describes how Premier Med Spa (“we,” “us,” or “our”) collects, uses, and shares information from individuals who visit our website, use our services, or otherwise interact with us (“Consumers”). We are committed to protecting your privacy and ensuring the security of your Personally Identifiable Information (PII). Please read this Privacy Policy carefully to understand how we handle your information.

By accessing or using our website or services, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We collect the following types of information:

Personal Information: When you visit our website or use our services, we may collect personal information that you provide to us voluntarily. This may include your name, email address, phone number, and any other information you choose to provide.

We may use your Personal Data to contact you with newsletters, marketing, and/or promotional materials that may be of interest to you. Message frequency may vary. Message & data rates may apply. You may opt out of receiving any, or all, of these communications from us by contacting us, or by responding STOP or UNSUBSCRIBE to any SMS message we send.

Automatically Collected Information: We may also collect certain information automatically when you use our website, such as your IP address, browser type, device type, and the pages you visit.

Cookies: We may use cookies and similar technologies to collect information about your browsing behavior. You can learn more about our use of cookies in our Cookie Policy.

2. How We Use Your Information

We use the information we collect for the following purposes:

Providing Services: We may use your information to provide you with our salon services and to respond to your inquiries.

Communication: We may use your contact information to send you important updates and promotional materials. You can opt out of receiving promotional communications at any time.

Website Improvement: We may use your information to analyze and improve our website’s functionality, content, and user experience.

3. Sharing Your Information

We do not share or sell your Personally Identifiable Information to third parties for marketing purposes. No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. However, we may share your information in the following circumstances:

Business Operations: We may share your information with third-party service providers who assist us in performing essential business functions, such as payment processing, customer support, and website maintenance.

Compliance with Legal Requirements: We may disclose your information when required by law or to comply with legal processes.

Sale or Merger: In the event of a sale, merger, or acquisition of our business, we may transfer your information to the acquiring company, but your data will continue to be protected in accordance with this Privacy Policy.

4. Your Choices and Rights

You have the following rights regarding your information:

Access: You can request access to the personal information we hold about you.

Rectification: You can request corrections to inaccuracies in your personal information.

Deletion: You can request the deletion of your personal information, subject to legal obligations.

Data Portability: You can request a copy of your personal information in a structured, machine-readable format.

5. CREDIT CARD CHARGEBACK POLICY

At Premier Med Spa, we are committed to transparent and professional financial interactions with all our clients. In the event that a chargeback is initiated on your account, we respectfully request that the matter be resolved within three (3) calendar days. We ask that you work directly with your credit card issuer to reverse the dispute during this time.
Please be advised that once a chargeback has been filed, Premier Med Spa will no longer accept credit cards as a form of payment from the affected client. To continue receiving services, clients with a history of chargebacks will be required to pay 100% of the service cost upfront prior to their scheduled appointment.
This policy ensures the integrity of our business and allows us to provide continued high-quality service to all our clients. We appreciate your understanding and cooperation.

6. CANCELLATION POLICIES

1. 24-Hour Cancellation Notice
We understand that life happens. If you need to reschedule or cancel your appointment, please provide at least 24 hours’ notice.
Cancellations or rescheduling made less than 24 hours before your appointment will result in a $50 fee automatically charged to the card on file.
2. No-Show Policy
An appointment is considered a “no-show” if we do not hear from you within 15 minutes of your scheduled start time.
First No-Show: A $60 fee will be charged to your card. To book any future appointments, a $60 non-refundable deposit will be required. This deposit will be applied toward your next treatment. If that appointment is also a no-show, the deposit will be kept as a second no-show fee.
Second No-Show: We will require a non-refundable 100% prepayment of the full service amount at the time of booking.
Third No-Show: We will unfortunately no longer be able to provide further aesthetic or wellness services.
3. Late Policy
We operate on an appointment-based schedule, so punctuality is essential. While we will do our best to accommodate late arrivals, we cannot guarantee that we will be able to perform your service.
If we need to reschedule your appointment due to a late arrival, a $50 fee will apply.
Please call us as soon as possible with your ETA if you are running behind so we can check our availability.
4. Card on File
A valid credit card is required for all new and existing clients to secure bookings.
Fees for late cancellations or no-shows are processed automatically.
If you have multiple cards on file, we will attempt to contact you for confirmation; otherwise, we will charge the primary card listed.
If a card fails to process, the outstanding fee must be settled before any future appointments can be scheduled.
5. Multiple Appointments
Please note that these policies apply per appointment. If you have multiple services booked on the same day (e.g., a HydraFacial and a Botox appointment), late cancellations or no-shows will incur a fee for each service ($50 per treatment).

7. REFUND & MEMBERSHIP POLICIES

1. Services & Memberships
Service Sales: All completed services are final and non-refundable.
Membership Drafts: Once a membership fee has been drafted for the month, it cannot be refunded.
Managing Your Membership: If you wish to skip a month or pause your membership, you must notify us prior to your next scheduled billing date.
2. Prepaid Services & Packages
If you have pre-purchased services or packages that you no longer intend to use, they are eligible for redemption as Spa Credit only.
Credit Value: If a service was purchased at a discounted or promotional rate, the Spa Credit issued will be equal to the actual amount paid, not the current full retail value.
Transferability: Please contact us if you wish to transfer your Spa Credit to another individual.
3. Retail Products
Final Sale: All product sales are final to ensure the integrity and hygiene of our inventory.
Defective Items: In the event of a manufacturing defect or damaged packaging, we are happy to offer a refund or replacement.
Returns: To process a claim for a defective item, the product must be returned to the spa in person for inspection.

8. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the updated Privacy Policy on our website, and the “Last Updated” date at the top of this page will be revised accordingly. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact our office at:

Premier Med Spa

2001 N Collins Blvd, Suite 105

Telephone: 214-730-6300

Email:  Frontdesk.premiermedspa@gmail.com & info@premiermedspatx.com